Why the reCAPTCHA robot check is not working

The reCAPTCHA is a simple security check designed to establish that a computer user is human. It is standard practice to use it today on websites and form submissions to prevent malicious bots and other spam behavior.

By default, the reCAPTCHA security feature is on in all Corsizio accounts and appears near the bottom of your event registration forms, as follows:

You can turn off the reCAPTCHA checkbox on your account from Settings » Configurations » Form Fields. However, this is not recommended as it protects your registration forms from robot submissions, should they ever happen.

If any of your customers report that they cannot register for an event because the reCAPTCHA robot check is not working, this can occur for several reasons, and this article will help you learn how to solve it.

Using an insecure or outdated web browser

Insecure and outdated web browsers, such as Microsoft IE (Internet Explorer) or an old Safari browser/Mac device, are no longer supported by most services online and by companies like Microsft or Apple themselves. Web pages and forms, including the reCAPTCHA, will usually not render properly if someone uses outdated browsers. Google and others will not trust traffic from such browsers to properly render the reCaptcha checkboxes for robot spam on your registration forms.

SOLUTION

• Ask the person to check if they are using a modern and up-to-date browser
• Advise the person to use a different and secure browser, like the latest and most up-to-date Google Chrome, Apple Safari, Firefox, or Microsoft Edge.

Using reCAPTCHA-blocking web extensions

Various web extensions interfere with reCAPTCHA's ability to display and function properly; some are entirely designed to block the reCAPTCHA. If the person trying to register for an event has any of these extensions on their browser, they cannot complete the reCAPTCHA and the registration process.

SOLUTION

• Ask the person to disable any interfering web extensions or complete the registration on a different device without such extensions that may interfere with the reCAPTCHA.

Using a VPN or Proxy service that interferes with reCAPTCHA

Some VPN and Proxy services can prevent the reCAPTCHA from working properly.

SOLUTION

• Ask the person to disable any interfering VPN or Proxy service or complete the registration on a different network.

Temporary Internet Outages

There can be a momentary or temporary internet outage on the customer's end, on Google's end, or anywhere along the path of the Internet network that the customer is on. This will prevent various web functions, including the reCAPTCHA, from working properly.

SOLUTION

• Ask the person to ensure that they have a stable internet connection.
• Advise the person to try the registration at a later time.