Custom messages on automated emails

Corsizio always sends your event registrants an automated registration confirmation receipt email when they register for an event. You can also enable other automated emails, such as an event reminder, waiting list confirmation, payment request, and feedback request, to be sent to your event registrants.

These emails already include all pertinent information related to the attendee's event registration, including their name, the event name, date and location, and the event price and payment, if applicable.

If you need to add some other important information to these emails, you can configure a custom message to be included. Reasons for adding a custom message to these emails may include:

Information about your cancellation, refund, or any legal policy
Information about how to prepare or what materials should be brought to the event(s)
Information about the event location, such as how to enter or access a virtual event

You can configure account-wide custom messages that apply to all events or event-specific custom messages that are unique to each event, as this article describes below. The account-wide message can be overridden per event if needed.

NOTE — Any files you wish to share with your registrants, such as class materials or waivers, must be hosted elsewhere online and available to be shared with your audience via a link. No files are uploaded or shared through Corsizio. To learn more about this, please refer to Providing or adding links to external files and images.

Configure custom default messages for the entire account

To configure a default custom message on an account-wide level, follow these steps:

STEP 1: From your Corsizio dashboard, use the primary navigation menu at the top to go to the account Settings.

STEP 2: From the left-side menu, select Configurations, and then you can either select Email Messages or Manage default Email Communication Messages from the center area.

STEP 3: You are presented with custom message boxes for each automated email the system sends.

Fill out any of the message boxes that you need.
Keep the messages as short as possible. Long messages may be ignored, cause the email to end up in spam folders, or take away from the importance of the primary information and content of the email.
Leave the boxes blank for any emails that don't require a custom message.
You can use the rich-text Editor or HTML in Code view to add some formatting to your content.
You can include links to external resources or downloads from the Internet. This is how you could share a waiver form or any other documents or files you need to give to your event registrants.

STEP 4: When you have finished the message configuration, Save email messages.

Configure custom messages for a specific event

To configure a custom email message associated with a specific event, follow these steps:

STEP 1: Go to Step 5 – Filters & Settings when creating or editing the event for which you want to include a custom email message. STEP 2: Turn on the "Include custom messages in emails sent related to this event" option.

STEP 3: Choose the email messages for which you want to override the custom message by selecting the "Override" button.

This will open a box for you to fill out with the text of your custom message, which will be used on the specific email instead of the default message that may have been set on the entire account.
Keep the messages as short as possible. Long messages may be ignored, cause the email to end up in spam folders, or take away from the importance of the primary information and content of the email.
You can use the rich-text Editor or HTML in Code view to add some formatting to your content.
You can include links to external resources or downloads from the Internet. This is how you could share a waiver form or any other documents or files you need to give to your event registrants.

STEP 4: When you have finished this configuration, Save & Exit.