Custom messages on automated emails

Corsizio always sends your event registrants an automated registration confirmation receipt email when they register for an event. You can also enable other automated emails, such as an event reminder, waiting list confirmation, payment request, and feedback request, to be sent to your event registrants.

These emails are dynamically pre-filled and already include all pertinent information related to the attendee's event registration, including their name, the event name, date, and location, and the event price and payment, if applicable. They follow a standard layout, cannot be modified, and are not configurable.

If you need to add some other important information to these emails, you can add an optional custom message to be included as part of the automated email. Reasons for adding a custom message to these emails may include:

Information about your cancellation, refund, or any legal policy
Information about how to prepare or what materials should be brought to the event(s)
Information about the event location, such as how to enter or access a virtual event
Providing a coupon code for the attendees to get a discount on other event registrations
Providing any necessary payment instructions

The optional custom messages can be configured account-wide to apply to all events or as event-specific custom messages that are unique to each event. If you create account-wide additional messages, you can still override these per event if needed.

NOTE — Any files you wish to share with your registrants, such as class materials or waivers, must be hosted elsewhere online and available to be shared with your audience via a link. No files are uploaded or shared through Corsizio. To learn more about this, please refer to Providing or adding links to external files and images.

Include additional custom messages within automated emails on an account-wide level

To add optional custom messages on an account-wide level, which will get included as an additional component of the automated emails, follow these steps:

STEP 1: From your Corsizio dashboard, use the primary navigation menu at the top to go to the account Settings.

STEP 2: From the left-side menu, select Configurations, and then you can either select Email Messages or Manage default Email Communication Messages from the center area.

STEP 3: You are presented with custom message boxes that you can optionally fill with your own additional message to be included in each automated email the system sends.

Fill out any of the message boxes that you need.
Keep the messages as short as possible. Long messages may be ignored, cause the email to end up in spam folders, or take away from the importance of the primary information and content of the email.
Leave the boxes blank for any emails that don't require a custom message.
You can use the rich-text Editor or HTML in Code view to add some formatting to your content.
You can include links to external resources or downloads from the Internet. This is how you could share a waiver form or any other documents or files you need to give to your event registrants.

STEP 4: When you have finished the message configuration, Save email messages.

Include additional custom messages within automated emails on a specific event

To add optional custom messages on a specific event, instead of using the ones you may have set for the account as a whole, to be included as an additional component of the automated emails, follow these steps:

STEP 1: Go to Step 5 – Filters & Settings when creating or editing the event for which you want to include a custom email message.

STEP 2: Turn on the "Include custom messages in emails sent related to this event" option.

STEP 3: Choose the automated email messages for which you want to include a unique custom message for this event by selecting the "Override" button.

This will open a box for you to fill out with the text of your additional custom message, which will be used on the specific automated email instead of any default additional message you may have set on the entire account.
Keep the messages as short as possible. Long messages may be ignored, cause the email to end up in spam folders, or take away from the importance of the primary information and content of the email.
You can use the rich-text Editor or HTML in Code view to add some formatting to your content.
You can include links to external resources or downloads from the Internet. This is how you could share a waiver form or any other documents or files you need to give to your event registrants.

STEP 4: When you have finished this configuration, Save & Exit.

Custom Form Fields in Automated Emails

If you collect additional custom form fields, their values will be included in automated emails, including the registration confirmation emails and instructor notification emails.

There is an option under Settings > Configurations > Email Messages that is labeled "Hide all custom field values from automated email messages."

Enable this option if the data you are collecting is sensitive, or there are too many fields, and you don't want them included in automated emails.