Custom messages on email receipts and reminders

You can configure default email communication messages as custom content that you would like to have included on all outgoing email receipts and reminders. This can serve as a way to inform your attendees about important general information, like cancellation policy, legal clauses, materials needed for your events, and so on as part of the automated emails sent to attendees. Instead of needing to attach such documents to the emails, you can link to any external file you need, as long as it is hosted somewhere online, like your website or a cloud storage service.

You can also configure a custom message for each event separately by overriding the account-wide default message if you need to share some specific information about a particular event. This can include notifying your attendees about important reminders and instructions.

Configure custom default messages for the entire account

To configure a default custom message on an account-wide level, follow these steps:
1
Go to your account Settings, then select Configurations, and then you can either select Email Messages from the left side menu or Manage default Email Communication Messages from the center area titled "Choose a section to manage".

2
Enter the text you would like in the box associated with the specific type of automated email the system sends, but do aim to keep it as short as possible. If you don't need any additional custom message, then leave the text box blank.

You may also format the text using Markdown styles and even include links to external resources or downloads on the Internet. This is a great option if you need to link to a waiver form or similar documents, or if you would like to reference an article or video that attendees should read or watch before attending any of your events.

3
When you are finished be sure to Save email messages.

Configure custom messages for a specific event

To configure a custom email message associated with a specific event, follow these steps:

1
Go to Step 5 – Filters & Settings when you are creating or editing the event that you want to have a custom email message on.
2
Check the box Include custom email communication messages in emails sent related to this event if it is not already.
3
Choose the type of automated system email to override, then select Override. This will open a box for you to fill in with the text of your custom message to use instead of the default message set on the account globally. Note that the message will only be used if it is applicable to that event.
4
When you are finished be sure to Save & Exit.
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