Additional messages in automated emails

Corsizio always sends your event registrants an automated registration confirmation receipt email when they register for an event. You can also enable other automated emails, such as an event reminder, waiting list confirmation, payment request, and feedback request, to be sent to your event registrants.

These emails are dynamically pre-filled and already include all pertinent information related to the attendee's event registration, including their name, the event name, date, and location, and the event price and payment, if applicable.

The automated emails follow a standard layout, cannot be modified, and are not configurable.

If you need to add some other important information to any of these emails, you can include an optional additional message to an automated email. Reasons for adding an additional message to these emails may include:

Information about your cancellation, refund, or any legal policy
Information about how to prepare or what materials should be brought to the event(s)
Information about the event location, such as how to enter or where to park
Providing a coupon code for the attendees to get a discount on other event registrations
Providing any necessary payment instructions

The optional additional messages can be configured account-wide to apply to all events or configured per event. If you create account-wide additional messages, you can still override these per event if needed.

NOTE — Any files you wish to share with your registrants, such as class materials or waivers, must be hosted elsewhere online and available to be shared with your audience via a link. No files are uploaded or shared through Corsizio. To learn more about this, please refer to Providing or adding links to external files and images.

How to include additional messages within automated emails on an account-wide level

To add optional additional messages on an account-wide level, which will get included in the automated emails, follow these steps:

STEP 1: From your Corsizio dashboard, use the primary navigation menu at the top to go to the account Settings.

STEP 2: From the left-side menu, select Configurations, then select Email Messages below, or from the center area, select Manage Additional Messages in Automated Emails.

STEP 3: You are presented with optional message boxes that you can fill with your own additional notes to be included in the automated emails the system sends to your registrants.

If you add additional messages, keep them as short as possible. Long messages are likely to be ignored, end up in spam folders, or distract from the email's primary information. If you need to share a lot of information, it is best to do so using a page on your business website and simply direct registrants there using a link in the additional message to read all of the pertinent event info.

Leave the boxes blank for any emails that don't require an additional message.
You can use the rich-text Editor or HTML in Code view to add some formatting to your content.
You can include links to external resources or downloads from the Internet. This is how you could share a waiver form or any other documents or files you need to give to your event registrants.
You can preview a sample of the automated email using the Preview Sample button next to each text box (the preview option isn't available on small screens).

STEP 4: When you finish the message configuration, Save additional messages.

How to include additional messages within automated emails on a specific event

To add optional additional messages on a specific event to be included in any of the automated emails, instead of using any you may have set for the account as a whole, follow these steps:

STEP 1: Go to Step 5 – Filters & Settings when creating or editing the event for which you want to include an additional email message.

STEP 2: Turn on the "Add additional messages to this event's automated emails" option.

STEP 3: Choose the automated email messages for which you want to include an additional message for this event by selecting one of the following from its dropdown menu:

Use account message — this displays and uses the additional message you configured at the account level for this automated email type.
Use a different message for this event — this lets you enter an additional message for this specific event only, different from anything you may have set at the account level.
No additional message — use this option if you do not want to include an additional message for this automated email type for this event.

You can use the rich-text Editor or HTML in Code view to add some formatting to your content.
You can include links to external resources or downloads from the Internet. This is how you could share a waiver form or any other documents or files you need to give to your event registrants.
You can preview a sample of the automated email using the Preview Sample button next to each text box (the preview option isn't available on small screens).

STEP 4: When you finish this configuration, Save & Exit.

Custom Form Fields in Automated Emails

If you collect additional custom form fields, their values will be included in automated emails, including the registration confirmation emails and instructor notification emails.

There is an option under Settings > Configurations > Custom Fields that is labeled "Hide all custom field values from automated email messages."

Enable this option if the data you are collecting is sensitive, or there are too many fields, and you don't want them included in automated emails.