Guidance for Event Registrants

If you are an event registrant or attendee trying to register for an event or have already registered for an event that accepts online registrations using the Corsizio platform and you need assistance, please refer to the following information.

If You Want to Register for an Event

• If you have any questions about an event you are interested in registering for, you need to contact the event organizer directly.
• If you have any questions about an event registration form or the registration process, you need to contact the event organizer directly.
• If you are trying to find the schedule of events that interest you from a specific event organizer, you need to contact the event organizer to obtain the link to their event portal site, as there is no event directory on Corsizio that aggregates all events from all event organizers together. Each event organization has its own event portal site.

If You Have Already Registered for an Event

• If you have registered for an event but have not received your registration confirmation email, please check your spam/junk folder. Additionally, please refer to the help document "Reasons email notifications are not received" for more reasons and solutions if the email is not in your spam/junk folder.
• If you need to change your event registration information, such as your email address, phone number, or any other details, please contact the event organizer of the event you have registered for to facilitate the update.
• If you need to change your event registration to switch to a different event, please contact the event organizer of the original event to facilitate this change for you.
• If you are trying to cancel your event registration, please refer to your original event registration confirmation email, which may contain a unique link to a self-serve page where you can cancel your registration. If your email does not contain this link, the event organizer has not enabled the self-serve page, and you will need to contact the event organizer of the event you have registered for to facilitate this for you.
• If you are trying to make a pending payment, please refer to your original event registration confirmation email or payment request email, which will contain an online payment link for you to follow. If your email does not include an online payment link option, please contact the event organizer of the event you have registered for to determine how to make payment.
• If the event you registered for is virtual (taking place online), and you are trying to find a meeting link to access and attend the online event, please refer to your registration confirmation email or the event reminder email for this information. If none of these emails contain the link to access the virtual event you registered for, please contact the event organizer to obtain this information.

After the Event Has Finished

• If you are trying to obtain or download your certificate of completion, you can refer to your original event registration confirmation email, which may contain a unique link to a self-serve page from which you can download your certificate. If the event organizer issued a certificate using this method, it may be available through this link.
  • If your email does not contain this link, then the event organizer did not enable the self-serve page or grant the certificate using that method, and you will need to contact the event organizer of the event that you have registered for to facilitate this for you using the contact information found on your confirmation email or their event page.