Guidance for Event Registrants

If you are an event registrant who is trying to register for an event or has already registered for an event that is accepting online registrations using the Corsizio platform and need assistance, please refer to the following information.

If You Want to Register for an Event

• If you have any questions about an event you are interested in registering for, you need to contact the event organizer of the event that you are interested in.
• If you have any questions about an event registration form or the registration process, you need to contact the event organizer of the event that you are interested in.
• If you are trying to find the schedule of events that you are interested in from a certain event organizer, you need to contact the event organizer to get the link to their specific event portal site, as there is no event directory on Corsizio that aggragates all events from all event organizers together. Each event organization has their own event portal site.

If You Have Already Registered for an Event

• If you have registered for an event but have not received your registration confirmation email, please check your spam/junk folder. Additionally, please refer to the help doc Reasons email notifications are not received for more reasons and solutions, if the email is not in your spam/junk folder.
• If you are trying to change your event registration information, such as your email address, phone number, or any other data, you need to contact the event organizer of the event that you have registered for to facilitate this for you.
• If you are trying to change your event registration to switch to a different event, you need to contact the event organizer of the event that you have registered for to facilitate this for you.
• If you are trying to cancel your event registration, you need to refer to your original event registration confirmation email, which may have a unique link to a self-serve page where you can cancel your registration. If your email does not contain this link, then the event organizer did not enable the self-serve page and you will need to contact the event organizer of the event that you have registered for to facilitate this for you.
• If you are trying to make a pending payment, you need to refer to your original event registration confirmation email or payment request email, which will have an online payment link for you to follow. If your email does not have any kind of online payment link option, then you need to contact the event organizer of the event that you have registered for to find out how you can pay.
• If the event you registered for is virtual (taking place online), and you are trying to find a meeting link to access and attend the online event, you need to refer to your registration confirmation email or the event reminder email for this information. If none of these emails contain the link to access the virtual event you registered for, then you will need to contact the event organizer to provide you with this information.

After the Event Has Finished

• If you are trying to obtain or download your certificate of completion, you can try to refer to your original event registration confirmation email, which may have a unique link to a self-serve page from which you can download your certificate of completion, if the event organizer had issued a certificate using that method. If your email does not contain this link, then the event organizer did not enable the self-serve page or grant the certificate using that method and you will need to contact the event organizer of the event that you have registered for to facilitate this for you using the contact information found on your confirmation email or on their event page.