Reasons email notifications are not received
If you become aware or notice at any time that you or anyone connected with your account or any of your attendees are not receiving emails from Corsizio, such as notification alerts, new registrations, or feedback, then please review the reasons outlined in the following help doc to know why this may be happening and how to remedy the particular situation.
Event(s) not configured properly
For help with email addresses on your account and events, refer to the help doc Changing an email address on account and events.
Unsubscribed from Corsizio emails
All too often an account user or an instructor who has been added to receive notifications or an attendee who receives an email confirmation will use the "Unsubscribe" link at the bottom of an email from Corsizio. This may happen for several reasons, such as not being notified that their email is being added to receive notifications about an event, forgetting that they registered for an event, or thinking that Corsizio will be emailing them on a regular basis.
The "Unsubscribe" action will unsubscribe the person entirely from all future emails from Corsizio, as our system abides by this very strictly to be in alignment with anti-spam laws. It is, therefore, important to verify if the person who is not receiving emails from Corsizio did not directly unsubscribe. If they have, and they need to reverse this action, they can go back to one of the email messages they received before to use the link in the email footer again or send an email request to Corsizio support from the email address that was unsubscribed to ask for reversing their unsubscribe action and have future emails sent to them.