Help and support on Corsizio

Corsizio is a low-cost self-serve platform that facilitates online registrations and payments for group events. This means that anyone who chooses to use Corsizio must feel comfortable using web-based services and be responsible for exploring and learning its features at their own time and pace.

There are no demos, no training sessions, and no phone support on Corsizio. Instead, we offer the following as part of Corsizio's self-serve approach:

First, each new Corsizio account contains sample data to illustrate how event and registration data could look like and to provide users with the ability to practice using Corsizio with the sample data.
Second, we provide explanatory notes and help links throughout the platform to help you understand the various features you interact with on the spot.
Third, we offer an extensive help docs site that explains and illustrates with screenshots the different features that our service provides and how to use them. The help site is easy to search by keyword and is always available to you.
Fourth, we offer an AI Assistant through our in-app help widget (bottom-right corner) to help you get instant answers to any of your questions at any time.
Finally, for anything that cannot be resolved through any of the above methods, we provide email support. Our email support operates during business hours in Eastern Time in North America and you can email us using the in-app help widget.

NOTE — If a feature or function is not mentioned in the help docs, this means that it does not exist on the platform. Also, Corsizio is not a custom-solution and we explain its intended use here.

Our platform was designed to be very user-friendly, and it is considered easy to use and self-explanatory by most of our customers. However, we also understand that different people prefer and require different support approaches and vary in their level of technical comfort. For example, some users do not feel comfortable navigating a tech platform on their own and require or desire a high level of one-on-one support, which will not make Corsizio the right event registration service for such use cases.

One-on-one human support is a costly feature, especially when it is high-quality support, and Corsizio is meant to be a low-cost, pay-per-use platform that provides a high-value service for the pennies it charges per registration, if at all. Please notice that Corsizio does not have any monthly plans or any recurring costs or commitments. There are also no extra charges for any specialty features or any exclusive support. All of our customers enjoy our low-cost, pay-per-use pricing and have access to all features without any extra costs.

Thank You for Your Understanding

Therefore, for our self-serve platform to work well for the benefit of all of our customers, it is essential that our customers respect what we offer and how we offer it. It is not reasonable to seek a low-cost, pay-per-use service while expecting personalized support and customization.

To be able to continue to offer the low-cost and high-value service that we do, our free email support cannot be misused or taken advantage of for things such as unnecessary or redundant explanations that are covered in our help docs, routinely asking the same questions, seeking explanations beyond our service's intended usage, or expectations for Corsizio to do or have what it is not designed to do or have.