Time zones and formats

When you are configuring your account, one of the first things that should be done is to set your primary time zone. This is the time zone that you are located in and will do most of your events in. When you are creating an event, you can always override the time zone set on the account if needed.

Setting time zones

Global account time zone

To set or change the time zone for the entire account, follow these steps:

STEP 1: From your Corsizio dashboard, go to the account Settings (in the primary navigation menu at the top), and then select Account Profile from the left side menu.

STEP 2: Use the Default Time Zone dropdown menu to select your time zone. It may be reflected by your exact location or a location closest to your time zone. For example, someone in Tampa, Florida, or Savannah, Georgia may choose “America/New York - EST/EDT” or another eastern time zone location.

This is now the time zone that will be associated with all of the events that you create in this account unless you override this time zone for any events as outlined below.

Specific event time zone

To override or change the default time zone that you set for the account on a specific event, follow this step:

STEP 1: From your Corsizio dashboard, go to Step 1 — Main Details and change the time zone for the event on which you want to set a specific time zone. This allows you to create events in different time zones.

STEP 2: Be sure to Save & Exit before leaving this area.

NOTE — All dates and times displayed within the application and visible on all public pages, emails, and exports are shown in the time zone configured on the account or the event itself. If the registrant is in a different time zone than the event's time zone, the system will also show another version of the time in their current time zone for their convenience. (See the section 'Time zone display mismatch' below.)

Localization of time formats

Different conventions exist around the world for time formats, including the 24-hour clock and the 12-hour clock, as well as calendar weeks starting on Monday or Sunday. This can be accomplished in Corsizio by setting the correct localization language.

The default on Corsizio is the 12-hour clock, which stipulates the time based on "AM" and "PM", given that the application is only rendered in the English language. You can have the times display in the 24-hour clock by changing the account's localization language to English (en-GB) for the European display of time. It can be changed as part of the localization of public pages setting to some of the other languages available. The localization language can be set account-wide, as well as overridden on a specific event when needed.

Time zone display mismatch

The time zone that you configure for an event will always be the one that the system will use and display. However, if you or an attendee ever notice a discrepancy in the time zone display from what is configured on the event, whether on the portal site, on an event page, or in a confirmation email, this may be observed for one of the following reasons.

Recipient is seeing a different event time and time zone in their email app

In this case, the recipient is looking at what their mail client software, for example Gmail, is deriving from the actual email message, but it is presenting the times in their user-configured time zone on their device or personal calendar. For example, it is common for Gmail to provide an event summary at the top of the email whenever Gmail recognizes the content of an email to include an event or dates. The event time that Gmail will display will be based on the user's personal device or personal calendar settings.

The recipient needs to scroll to the actual email message sent from Corsizio, where they will see the actual event details in their original form as configured, including the time zone in which the times are shown. Otherwise, the recipient needs to check the time zone settings of their device or their personal calendar that their mail app uses to present such a summary at the top of emails and fix or adjust their time zone accordingly if they want to correct it or have it match the original emails that are sent to them.

If the recipient resides in a different time zone than the one set for the event, their mail app might display the event summary at the top (before the email message itself) using their time zone. This will still be correct from their device's perspective.

In summary, the email sent contains the exact date and time that was configured for the event, along with its associated time zone abbreviation next to it. The original email message itself cannot be affected or changed regardless of the device settings. It is the recipient's mail app that presents them with something different and specific to their settings to assist them with dates and times in emails outside of the actual email message, and this is not specific to Corsizio.

Seeing two different time zones on public-facing pages at the same time

In this case, a person may be viewing the event portal site or event pages and seeing a secondary time zone in gray next to the original time. This secondary time zone display is simply due to the fact that the original event times are in a different time zone than the device settings on which they are being viewed. This is based solely on the individual's device and will only be seen by those who have their device set to a different time zone than the event's time zone that they are viewing. Otherwise, this secondary time zone will never be seen.

Corsizio automatically displays the two time zones to differentiate quickly and draw attention to the times for the specific user, ensuring they are aware that the event is not occurring in their local time zone. This occurs only when the local time zone on the device does not match the event's time zone, and it cannot be removed.

This is likely to be observed during travel, when a device changes its time zone automatically, or when using someone else's device with a different time zone is set. If the person is operating from the same time zone as the event but still seeing an unrelated secondary time zone, it is essential to adjust or fix the time zone on the device or computer being used.