Registration Usage Billing

Corsizio is a Canadian company dedicated to providing a high-quality service that offers fair and competitive pricing for all our users.

As part of our commitment to provide you with a valuable tool and efficient service, including access to all features, data storage, and security, Corsizio uses simple pay-per-use pricing. As a bonus, we even exempt your bill when your total registration usage is below the low-volume limit of new registrations for any given month.

Stay at or below 30 registrations per month = FREE
Go above 30 registrations per month = Pay for every registration that month

The fee is $0.15 per registration (varies by currency - see table below).

How does pay-per-use pricing for usage billing work?
What is the per-registration fee rate?
How do I get billed?
Is usage billing subject to any taxes?
What counts as a registration?
Does usage billing apply to free, charity, or not-for-profit events?
What happens if you disable usage billing?
What happens if your payment card expires during a billing cycle?
What happens if your billing payment fails?
What happens if you dispute a valid billing charge from Corsizio?

How does pay-per-use pricing for usage billing work?

Any registrations you process on Corsizio are all subject to the pay-per-use fee for each new registration, as listed in the cost table below by currency.

You need to enable billing by putting a valid payment card on file to receive registrations beyond the low-volume limit. Your payment card will automatically be charged right after the billing month's cycle finishes for all registrations processed in that month.

Here is how the registration usage is billed:

0-30 registrations per month = FREE (entire bill waived)
31+ registrations per month = Charged for ALL registrations that month
If you do not enable billing, you can only accept up to 30 registrations in any given month.

IMPORTANT — Once you exceed 30 registrations in a given month, you are billed for every registration from the 1st one, not just those above 30, for that month.

Corsizio will send an email alert if the account does not have billing enabled when it is getting close to and when it reaches the low-volume limit for any given month.

If the account reaches the low-volume limit within a month and it does not have billing enabled or does not have a valid payment card on file, the system will stop accepting any new registrations for the account. This limit will be removed when you enable billing; otherwise, it will reset in the next billing cycle.

NOTE — The registration usage billing applies to all types of registrations processed, regardless of the registration status or online payment processing fees.

What is the per-registration fee rate?

The fee per registration depends on the payment card's associated country or region and currency, as shown in the table below.

Card Country / Currency	Fee per registration
United States — USD	$0.15 USD
Canada — CAD	$0.15 CAD
Australia — AUD	$0.15 AUD
Singapore — SGD	$0.15 SGD
United Kingdom — GBP	£0.15 GBP
European Union — EUR	€0.15 EUR
Mexico — MXN	$1 MXN
Other possible countries The default billing currency is USD for other possible countries or regions.	$0.15 USD

Sample monthly cost

The table below illustrates a sample case scenario over the span of six months for the USD usage billing fee of $0.15 per registration, reflecting any months in which the registrations did not go above the low-volume limit. Note that when registrations exceed 30 in a given month, ALL registrations for that month are billed, not just the excess.

Billing period	Total new registrations	Calculation	Amount billed
January	23	Waived (≤30)	$0
February	71	71 × $0.15	$10.65
March	26	Waived (≤30)	$0
April	4	Waived (≤30)	$0
May	108	108 × $0.15	$16.20
June	30	Waived (≤30)	$0

Common Billing Misconceptions

❌ WRONG: "I only pay for registrations above 30"
✅ CORRECT: "I pay for ALL registrations when I exceed 30 for the month"
❌ WRONG: "The first 30 registrations are always free"
✅ CORRECT: "The registrations are free ONLY if you stay at or below 30 for the month"

How do I get billed?

To enable billing and remove the low-volume limit for your registrations, visit the Billing & Usage area from within your Corsizio Settings, and add a debit or credit card for your billed usage. Accepted debit and credit cards include Visa, Mastercard, and American Express.

When the month finishes, if your total usage is above the low-volume limit, your payment card will be billed accordingly, and you will be emailed an invoice receipt for your total usage for that month.

You can access and download your past invoice receipts in a PDF format from within your account's Billing & Usage area at any time. If you have multiple Corsizio accounts, please ensure you are logged into the correct account for the particular billing receipt you need.

Please note that you may see slight differences between the information listed on your invoice for that month and in your report dashboard due to timezone adjustments.

Is usage billing subject to any taxes?

Corsizio is a company based in Ontario, Canada, and our service may be used to accept online registrations by customers who come to us from a few other countries or provinces.

If you are located in Canada, your invoice total is subject to Ontario's 13% HST sales tax.
If you are located in Europe, including the United Kingdom and Ireland, use the reverse charge mechanism for your VAT remittance. The European Commission DG Taxation web page provides additional information. Corsizio does not have a European business presence.
If you are located in the US, Australia, New Zealand, or any other country not mentioned above, your bill will not include any taxes.

What counts as a registration?

Every newly added registration counts toward registration usage billing. This includes:

All registrations submitted automatically by the attendee (registrant, student, trainee, parent, camper, etc.)
All manual registrations that are entered manually from your Corsizio account by you or one of your account users.

If you cancel or delete a registration, given that Corsizio has already processed it, it still counts as part of your total usage for the month it was registered. We do not charge you anything extra to process the cancellation or deletion of it.

You can view your current and historical usage trends and data under Reports within your Corsizio account.

Does usage billing apply to free, charity, or not-for-profit events?

Yes, if your registration usage is above the low-volume usage. We aim to provide everyone equally with an ultra-low, highly discounted, pay-per-use, and cost-effective model for higher-volume needs and free usage for low-volume needs. This means all our users get access to all the features, support, security, data storage, and service value regardless of the type or amount of events they offer.

What happens if you disable usage billing?

If you decide to disable your billing at any time during a billing cycle, your account will continue to accept unlimited registrations until the end of the month, and your final bill will be at the end of that month's billing cycle. When the month finishes, you will receive your final invoice.
Going forward, your account will again be subject to the low-volume limit, meaning that you can receive up to 30 registrations each month without enabling usage billing.
If you disable billing during the billing cycle and you do not wish for your registration usage or bill to go any higher, then you must take action to stop accepting new registrations, such as unpublishing all active events.
If you decide to delete your entire account while you still have billing enabled, the system will immediately process a charge for your final invoice, if applicable, and close the billing cycle.

Keep in mind that you can continue to keep billing enabled even if you don't use Corsizio for several weeks or months at a time or only use it for a few registrations, as you will not be charged anything if there is very low or no usage, as described in this document.

What happens if your payment card expires during a billing cycle?

If the payment card on file expires during the current billing month's cycle, the account can still receive up to 30 registrations that same month without any interruptions. However, if you plan on receiving more than 30 registrations that month and no new valid card is put on file before your account goes over 30 registrations, then the system will block further registrations (over 30) as it has no valid card to charge for the registrations.

Our system bills your payment card at the end of the billing cycle, which generally will be on the 1st of the following month. Therefore, a card that expires during the billing month's cycle will not work. This is why a payment card needs to be updated before the month in which it expires or at the latest during the month in which it expires, but before the account reaches 30 registrations that month to prevent a registration block on the account.

To ensure uninterrupted registration service, a different valid payment card can be put on the account temporarily if you are having any trouble with your bank or organization obtaining a new valid version of the expired card.

What happens if your billing payment fails?

If your account's billing payment for the previous month's usage on Corsizio was declined by your card issuer, this may occur for several reasons, such as insufficient funds or certain card restrictions. The best way to solve this is to contact your card issuer for more information and to clear the issue. You can also change your billing card to a different one to clear the outstanding charge promptly, and the payment will be retried immediately.

NOTE — Corsizio is a company based in Canada, and often, the most common reason for a failed payment is that your payment card company or bank does not allow cross-border usage. If this is the case, you will need to contact your credit card company or bank to authorize the transaction.

If you leave the same card on file, our system will retry the payment again in a few days from the last failed attempt, but only up to 3 times. We hope that you can resolve the issue before then and prevent your account from being locked automatically. Let us know if you have any questions to ensure your account stays in good standing and can continue accepting registrations.

For more information about failed payments for you or your customers, please read the help doc: Failed Payments.

Multiple failed payments will result in the permanent suspension of your account.

What happens if you dispute a valid billing charge from Corsizio?

When you choose to enable billing by adding a payment card to your Corsizio account to accept registrations above the low-volume limit in any given month, the account owner and all parties that are involved in managing the Corsizio account are agreeing to the Usage Billing terms outlined above. As such, you are responsible for maintaining the account in good standing.

If anyone from your organization disputes a valid Usage Billing charge from Corsizio that was charged on the payment card that your organization has put on your Corsizio account, then a legal dispute process is initiated that involves the payment card issuing bank, Corsizio, and our payment processor Stripe. Wrongful disputes normally take one to three months to be resolved and include non-refundable dispute processing fees that our payment processor charges Corsizio, administrative costs that Corsizio has to endure to submit required documents for the wrongful dispute, and a possible account suspension of the Corsizio account that disputed the valid charge.

Your Corsizio Account responsibilities in case of a dispute for a valid charge:

First, the payment cardholder who disputed the valid charge from Corsizio must contact their bank to reverse the wrongful dispute.
Second, the Corsizio account that has disputed the valid charge for Usage Billing from Corsizio is responsible for paying the outstanding amount of the valid charge (that their payment card bank returned to them), as well as a $30 USD wrongful dispute fee to Corsizio upon the initiation of the dispute process.
Failure to withdraw the wrongful dispute and pay the valid outstanding amount for your Usage Billing and the wrongful dispute fee will result in the suspension of the Corsizio account, preventing any further use until all outstanding payments are settled.

Please note that disputing a valid charge is a serious matter, which puts the payment cardholder's reputation at risk and can penalize the reputation of the merchant whose charge to their customer was valid. Therefore, if you or any members of your Corsizio account or organization have any questions about Corsizio's Usage Billing fees or charges, please contact our support team first.