Failed Payments

In rare cases, a payment may fail for you as a Corsizio user or for your customers when they try to register to your events using Corsizio. This may happen for a number of reasons, which will be explained in this help doc.

Note: Corsizio is a company based in Canada, and often, the most common reason for a failed payment is that your credit card company or bank does not allow cross-border usage. If this is the case, you will need to contact your credit card company or bank to authorize the transaction.

Declined payment reasons

If you or your customer receives a message that says something like "Your card does not support this type of purchase" it can be for any of the following reasons:

  • It is a debit card, and some debit cards require a PIN to be entered. If you are trying to use one of these cards, then you will need to use another card to make the payment.
  • Does the card have cross-border restrictions? Some cards have restrictions on cross-border usage. If the card was issued in a country other than where our business is located, this might be the problem. In this case, please contact your bank to see if they have this restriction.
  • Is it an HSA or FSA card? Some cards (such as corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare.

For any other, unknown reason that the card payment may be declined, the card holder must contact the issuing bank to find out why their payment is being declined and to resolve the problem or use a different card.

Note: When a payment fails during a registration, then the registration never happens and the attendee will need to use a different payment option if available to proceed. The payment processing must always take place before the actual registration is finalized and recorded in the system.

Failed usage billing payment

As a Corsizio user, you need to enable usage billing that allows you to accept more than 50 registrations per month. If your account's billing payment for the previous month's usage on Corsizio was declined by your card issuer, this may occur for a number of reasons, like insufficient funds or certain card restrictions. The best way to solve this is to  contact your card issuer for more information and to clear the issue. You can also change your billing card to a different one if that would be more appropriate in your case, and the payment will be retried immediately. 

If you leave the same card on file, our system will retry the payment again in a few days from the last failed attempt, but only up to 3 times. We hope that you can resolve the issue before then, and to prevent your account from being locked automatically. Let us know if you have any questions, and to make sure your account stays in good standing and to continue accepting registrations.

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