Event Feedback

Every event can receive feedback from your attendees after the event has finished. This help doc will explain everything related to using this feedback feature.

The simple event feedback option on Corsizio is meant to provide private feedback about your specific event so you can change or improve any elements that may be required or desired. It is not equivalent to the concept of "reviews". As such, it cannot be anonymous, as each feedback submission is directly associated with and part of the registration record it belongs to.

In this article

How to request feedback automatically from attendees in an event

The feedback feature is always available when you create an event. However, attendees are not sent feedback requests unless you enable it.

If you would like to request feedback automatically from all attendees in a particular event, follow these steps:

STEP 1: From your Corsizio dashboard, go to Step 5 – Filters & Settings of the event for which you want to request feedback. This will enable the simple feedback form, which includes a star rating and an optional comment input box. The feedback form is not customizable, and it is not something you create, but rather, something already created and pre-defined for the event, which you only need to enable if desired. (See the "What the feedback form looks like" section further in the help doc.)

STEP 2: Turn on the "Send feedback requests automatically by email to all attendees" feature. This can be done before or after the event ends. If you enable this before the event ends, an email requesting feedback will be sent to them shortly after it ends. If you enable this after the event ends, an email requesting feedback will be sent to them shortly after you enable this.

STEP 3: You can check the box "Only send these automated feedback requests to attendees flagged as attended" if you will be taking attendance for the event. Please note that if you select this option, you must enter all attendance for this event within 48 hours of its end date and time.

STEP 4: You also have the option to check the box "Override the built-in feedback link with an external link for this event" if you would like to collect your own feedback via an external service, like Google Forms or Google Reviews, and not use the default internal and private feedback feature on Corsizio. If you use this override, enter the external URL in the box where you want to direct your event attendees.

STEP 5: When you have finished configuring this step, Save & Exit.

How to request feedback manually from attendees in an event

If you choose not to send out an automatic feedback request email to all attendees after the event, you always have the option to select specific attendees from whom you would like to request feedback manually.

If you would like to request feedback manually from select attendees in a particular event, follow these steps:

STEP 1: From your Corsizio dashboard, locate the attendee from whom you would like to request feedback. You can do this in several ways: use the search bar to find the attendee by name (easiest), look for the attendee from within your attendees' list, or look for the attendee from within the event you would like feedback for.

STEP 2: Select the Feedback tab on the attendee's registration card, and then "Send feedback request now". This will send a feedback request email to that attendee.


What the feedback request email looks like

At any time, you can use the Preview feedback request email to see what this email will look like for attendees. This option is under the Actions menu of any attendee's registration card.

Here is an example of what this feedback request email looks like:

What the feedback form looks like

Corsizio provides you with a simple generic feedback form that allows your attendees to submit a star rating and optional feedback comments as follows:

NOTE — This feedback form is not customizable. If you require a different or more in-depth feedback form, it is recommended that you use a survey or rating service or create your own custom feedback form and use the "Override the built-in feedback link" option explained in Step 3 above on "How to request feedback automatically from attendees in an event", to direct your event attendees to an external survey or rating service. 

How to view event feedback

Two main areas within your account allow you to view and analyze your event feedback.

Option 1: Account-Wide

To view all of the feedback that you have received from all of your events using Corsizio, follow these steps:

STEP 1: From your Corsizio dashboard, select Feedback from the primary navigation menu.

STEP 2: Analyze the data as needed. You can order it by date or name or filter it by rating, keyword, or date. You can also export the feedback data in a CSV format using the Actions menu in the top right area.

Option 2: Event-Specific

To view the feedback for a specific event, follow these steps:

STEP 1: From your Corsizio dashboard, select the desired event using the search or the Events list and then access its Feedback from the left-side menu.

STEP 2: You can export this data in a PDF or CSV file using the Actions menu in the top right area.

How to display and share event feedback publicly

The event feedback received from attendees via Corsizio is only visible to account owners and any other user invited to be part of the account.

The event feedback is not publicly visible by default, but you can publish any feedback received on Corsizio to show on the auto-generated portal site. Relevant feedback you have made public will also appear on public event pages, if applicable.

NOTE — For the published feedback to show on your portal site and event pages, you must enable the feature in the Settings » Configurations » Portal Site area. There, you can turn on the Public Feedback List and configure a few display options. (See the image below.)

Once you have enabled the Public Feedback List configuration, follow the steps below to display a list of feedback on your portal site:

STEP 1: From your Corsizio dashboard, go to the Feedback list using the primary navigation menu.

STEP 2: Select a feedback entry, which will open in the attendee's registration panel under the Feedback tab.

STEP 3: Select Publish feedback if you wish to make this feedback public. A screen will appear with publish options, allowing you to confirm whether to make the feedback public or private.

NOTE — Externally-Collected Event Feedback: If you have chosen to override the default feedback collection on Corsizio and, instead, chosen to direct your attendees to leave you feedback on some other site or service, then any such externally-collected feedback cannot be imported into Corsizio. Rather, it exists on the service used to collect it and follows that service's options for whether it is kept private or publicly shared.

Other ways to share feedback publicly:

  1. Copy the feedback content and paste it on your website. This allows you to display the event feedback in the desired area(s) of your website. For example, you may already have a specific testimonials or reviews section on your website to which you wish to add this.
  2. Take a screenshot of the feedback received and share it on your website or social media, as desired.
  3. Export the feedback as a CSV file and potentially feed it into another database that would display and rotate it on your website.

NOTE — Given how event feedback works on Corsizio, there are no embed options for the event feedback. As such, it is not possible to use any embed codes to display event feedback. It is only possible to use one of the display options explained above.

How to NOT receive feedback for an event

You have the option of not sending out any automatic or manual feedback request emails. This will greatly reduce the likelihood of receiving feedback but may not eliminate it completely.

If you have enabled the attendee self-serve page and any of your attendees end up using it, they will see an option to provide feedback about the event. It is not possible to remove this option from the self-serve page, but since the feedback is received privately and not made public, it can simply be disregarded if you do not need it or care for it.

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