Notification emails sent to attendees

As part of Corsizio's event registration and payment process, your attendees are sent automatically generated emails. This help doc will show you how to preview most of these automated emails and learn more about their functionality.

Please note that Corsizio does not send any marketing or promotional emails to you or your attendees. All emails sent to you and your attendees are based solely on your account and event configurations.

What Notification Emails are Sent to Attendees

Corsizio's automatically generated emails may include the following, depending on your event setup:

A confirmation receipt email — These are mandatory and are sent for every new registration, including when you transfer an attendee from another event or a waiting list.
An event reminder email — These are optional. See Step 5 — Filters & Settings to enable them.
A payment request email — These are optional. See Step 2 — Pricing & Payment to enable them.
A feedback request email — These are optional. See Step 5 — Filters & Settings to enable them.
A registration cancellation email — These are optional but recommended to be sent whenever an attendee's registration is canceled for an event.
A refund email — These are optional but recommended whenever a partial or full refund is issued.

NOTE — The emails you receive as a user are not the same as the emails sent to your attendees. Your notification emails will come from Corsizio, and your attendees will receive emails with your branding and your account name as the "From" name.

How to Preview Attendee Emails

To preview any of these emails, you must have an attendee registration inside your account.

Option 1: Use a sample attendee from the sample data provided. This sample data is available when you create a Corsizio account to allow you to explore, experiment, test, and understand how Corsizio works and how to use it. Aside from seeing what an event or attendee registration would look like in your dashboard and the options you have to manage them, you can also preview any of the emails mentioned above. You can remove or restore this sample data at any time with one click in your account Settings.
Option 2: Register yourself or a fictitious person as a test attendee to an event. This can be a real or sample/test event. Just be sure to use your real email address, or you will not receive the emails you wish to preview.
Option 3: Use a real, already registered event attendee. This is possible if you have already created an event and have begun accepting or adding registrations.

Option 2 lets you preview any email so you can experience the registration process the same way your attendees do.

When you register a test attendee using your own email address, you get to see what a confirmation receipt email will look like.
If you set the test event to have a short upcoming date and enable automatic email reminders sent to all attendees several days prior to the start date (Step 5 — Filters & Settings), you will see what an event reminder email looks like.
If you cancel the test registration and issue a refund to the test attendee, you can see what the cancellation and refund emails look like.

Options 1 and 3 only allow you to preview the mandatory registration confirmation receipt email, the optional payment request email, and the optional feedback request email.

To preview any of these, visit the registration details panel for any registered attendee and select the Actions dropdown menu to see the following four email preview options, as shown below.

How to Preview Memo Emails

If you choose to send any memos, you can also preview them as needed. To learn about using memos, please refer to the help doc "Messaging attendees with memos."

To preview an already existing memo email, follow these steps:

STEP 1: From your Corsizio dashboard, go to the event for which you have already created a memo.

STEP 2: From the left-side menu, select Memos. This shows all the memos you created for this event.

STEP 3: Use the arrow dropdown menu on the memo and select "Preview this Memo".

To preview a new memo email, follow these steps:

STEP 1: From your Corsizio dashboard, go to the event for which you want to create a memo.

STEP 2: From the left-side menu, select Memos and then select the option to "+ New Memo" in the top-right area.

STEP 3: Draft and configure the memo as needed. When you finish, use the "Save & Preview" button to preview the memo.

How to Send a Confirmation Receipt to a Secondary Email Address

Besides sending the confirmation receipt email to the primary recipient, if you create a custom form field with the type "email" when configuring your event and its registration form, then the person completing the registration will be given the option at the bottom of the registration form to send a copy of the confirmation receipt to any secondary email address that they filled out on the form.

This option should be used as minimally as required, if at all, so that other people are not sent emails they do not expect; otherwise, they may flag them as spam, which can negatively affect their delivery to other recipients.

Normally, the registering person would just use the "forward" function in their email inbox upon receiving their confirmation receipt to send the email to someone else. However, if this is not possible, a secondary email address is helpful.

How to Send Notification Emails to Staff

As an event creator, you can also have notification emails of every new registration or feedback submission from attendees sent to yourself or to whoever you deem these applicable.

When creating or editing an event, as part of Step 5 — Filters & Settings:

Turn on the toggle to "Receive notification emails for every new registration or feedback submission".
Then, "Select / change recipients" to add who you would like to receive the notification emails.

For more information on this topic, please refer to the help document titled "Notification emails for instructors."

How to View What Emails An Attendee Received

To see log entries of any emails and memos a specific attendee received, you can refer to the Activity tab within the attendee's registration details panel. This area will list an activity log of the attendee record and what occurred, in terms of any updates to their registration record or any communication sent to them, when this took place, and by whom.