Issue a full or partial refund

Refunds can be issued with or without cancelling a registration. For example, you may wish to offer a full or partial refund to someone who registered and participated in the event for any number of reasons. You may want or need to compensate them for any unforeseen issues that arose before, during, or after the event, or as a way of gifting them a discount. In most cases though, the refund of money will be associated with a cancelled registration, based on your refund policy.

How to issue a refund

To issue a full or partial refund, follow these steps:
  1. Locate the attendee registration that you need to refund. You can do this in one of several ways: use the search bar to find the attendee by name (easiest), search for the attendee from within your attendees list, or search for the attendee from within the event that they are registered to.
  2. Open the attendee's registration panel and select the Payment tab, where you will find the Refund button. Enter the refund amount for a full or partial refund. 
  3. If you would like to send a refund receipt to the attendee, be sure to select this option.
  4. Complete the task by selecting Issue refund.

Note: A full refund will refund the Corsizio $1 service fee, but not Stripe's credit card processing fees. As of September 14, 2017, Stripe no longer refunds the original credit card processing fees with the refunded transaction. To learn more read Stripe's help doc about refunds.

A Refund Does Not Cancel or Delete a Registration

If you need to cancel the registration, on the attendee's registration card (information panel) select the Actions dropdown menu, and choose the Cancel this registration option. To learn more about cancelling registrations, see our help doc: Cancel a registration.

If you need to delete a registration, on the attendee's registration card (information panel) select the Actions dropdown menu, and choose the Delete/expunge this registration option. To learn more about the deletion process, see our help doc: Erase personal data from registrations.

Release a Pending Payment

If the registration has a pending payment associated with it, either before or after the refund, you can apply the "Release and clear full pending amount" option that is found within the Payment tab in the red box of the Price Details area (see below). This will help to ensure proper financial reporting.

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