Issue a full or partial refund
Refunds can be issued with or without cancelling a registration. For example, you may wish to offer a full or partial refund to someone who registered and participated in the event for any number of reasons. You may want or need to compensate them for any unforeseen issues that arose before, during, or after the event, or as a way of gifting them a discount. In most cases though, the refund of money will be associated with a cancelled registration, based on your refund policy.
How to issue a refund
- Locate the attendee registration that you need to refund. You can do this in one of several ways: use the search bar to find the attendee by name (easiest), search for the attendee from within your Attendees list, or search for the attendee from within the event that they are registered to.
- Open the attendee's registration panel and select the Payment tab, where you will find the Refund button. Enter the refund amount for a full or partial refund.
- If you would like to send a refund receipt to the attendee, be sure to select this option.
- Complete the task by selecting Issue refund.
A Refund Does Not Cancel or Delete a Registration
If you need to cancel the registration, on the attendee's registration card (information panel) select the Actions dropdown menu, and choose the Cancel this registration option. To learn more about cancelling registrations, see our help doc: Cancel a registration.
Release a Pending Payment