Modifying an outstanding payment amount

The following help doc will explain how to modify the payment amount that you need to or want to charge an attendee on an already existing registration that has no payment transactions yet or already has one or more partial payment transactions.

If you are looking for help with how you can modify any payment transactions that have already been recorded on attendees' registration panels, then please refer to the following help doc: Modifying an existing payment transaction

How to Modify a Payment

Regardless of the price that you have set for an event, you still always have the ability to modify a payment amount for any existing registration that you have received. Depending on your particular case scenario, you may need to increase or decrease the amount to be paid for various reasons.

To edit a payment for a registration, follow these steps:

Locate the attendee registration whose payment you need to edit. You can do this in one of several ways: use the search bar to find the attendee by name (easiest), search for the attendee within your attendees' list, or search for the attendee within the event for which they are registered.
Open the attendee's registration details panel, select the Payment tab, and then select Modify.
A window will appear with the price details for this registration, which allow you to:
Decide if you want to "Send an updated receipt" to this attendee right away by checking this box, or leave it unchecked if you have other modifications you need to make to the registration and wish to send an updated receipt at a later time. You may also select the option of sending a copy to yourself if desired.

After you have made the necessary changes, select " Update" to save your changes and finalize this action.

Helpful Notes

  • You can modify the price of a registration as many times as you need.
  • If your modification causes the final pending amount owing to go below zero, then the change will not be accepted. There cannot be a negative pending amount. For example, you cannot apply a discount to an amount that has already been paid in full. In such cases, you first have to issue a refund or release a pending amount.
  • If you need to add a custom invoice line item for any reason and be able to describe it on the invoice, be sure to use the "custom add-on" option that you see under the "Add-ons" list on the screen, instead of changing the event price. This way, you have a specific entry that is clear and visible to both you and the attendee on their receipt rather than an ambiguous price change.
  • To edit any other part of the registration, please read the help doc How to edit registration information.
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