Common introductory FAQs

In this help doc, you will find some quick answers to some of the most common questions that arise when you are evaluating and comparing different event registration software services or are testing Corsizio for your event needs.

How do I get a demo of Corsizio?

Corsizio is a self-serve, web-based platform that was created from the start to be user-friendly, self-explanatory, and easy to work with. There are no demos, installations, or training required, but we do provide you with an extensive Help Docs website, which includes a Getting Started section to help guide you at the start, as well as email support if you have any other questions.

To get started or to give Corsizio a try and see if it is suitable for your needs, it is as easy as creating your own account and exploring the sample event and attendee data that we provide there for you. There is no cost or commitment to having an account, and you can delete it fully at any time, and we encourage you to do so please if Corsizio is not a suitable solution for your needs.

Is there a contract or terms to sign in order to use Corsizio?

Corsizio features a pay-as-you-go pricing model, where there are no contracts to sign and no monthly or yearly commitments. You are able to use Corsizio anytime you like, as much or as little as you need. When you sign up to use Corsizio, you agree to our Terms of Use and Privacy Statement.

How does your pay-as-you-go pricing model work?

Our pay-as-you-go pricing model is divided into two areas: registrations and online payments.

Registrations: Any event registrations that you get, regardless if they are free or paid online or offline are subject to $0.10 (ten cents) per registration when you go over the free low volume limit of 50 registrations in any given month. You need to enable billing, by putting a credit card on file, in order to be able to receive registrations beyond the free low volume limit. Your credit card will automatically be billed at the start of any month when you had over 50 registrations the previous month. To learn more, please read our help doc Usage Billing.

Online Payments: When you choose to accept online payments from attendees for your events, these payments are subject to Corsizio's service fee of $1 (one dollar) per registration payment and Stripe's standard credit card fees, which vary based on your country, but are usually around 2.9% + $0.30. These fees are not billed or invoiced in any way but deducted automatically by Stripe during the registration payment transaction. To learn more, please read our help doc Online Payment Service Fees.

Can I get invoiced or not pay using a credit card to use Corsizio?

No, all usage billing for registrations is automated through credit card payments only, and fees for accepting online payments are automatically deducted during the transaction with no need for any kind of payment after. As part of Corsizio's optimized self-serve approach for its customers, we also operate internally in a lean and efficient manner, where we do not have a sales team or an accounting department to create or send out invoices. To learn more, please read our help doc Usage Billing.

If your organization does not have a credit card that can be used to pay for such services, some of our users simply put their own credit card on file and then submit their statements to their company's accounting department to get paid back accordingly.

If your organization expects to have a very high volume of usage such as thousands of registrations each month on an ongoing basis, and monthly credit card billing is not possible, then please contact us and we may consider other payment arrangements.

Do I need a merchant account to use Corsizio?

No, you do not need any kind of merchant account to use Corsizio, as we don't do the payment processing but use Stripe, which is a leading global payment processor. Stripe does not require you to have any special bank account or merchant account and enables you to point to any normal bank account you desire. They will process and collect the payments from credit/debit cards and then bundle and deposit them into the bank account of your choice, which you connected. To learn more, please read our help doc Accepting Online Payments.

What do my attendees/customers see on their bank statements?

The "statement descriptor" label would be whatever you configure in Stripe, as it must be a custom descriptor to you, and it would typically have the name of your business or whatever you need it to say. Nothing will say Stripe or Corsizio on your customer bank statements.

How do I track any payments I receive?

Whenever you receive registrations or payments for registrations, all this data is provided for you in several areas of your Corsizio account in real-time. You can also configure the events you create on Corsizio to send email notifications of the registrations and payments received to yourself or any of the account users or instructors in the system.

To track your payments specifically, and in more detail, you need to log into your Stripe account, where you can view and track all payments processed, payouts deposited, and payouts that will be deposited on their dashboard and in their reports section. To learn more, please read our help doc Financial reconciliation reports on Stripe.

Can I control when I get my payouts?

Yes, Stripe allows you to configure when you would like to be paid. Your funds will be deposited directly into your bank account on as quickly as a 2 to 7-day rolling basis depending on your supported country. If you would prefer to receive your payouts on a different payout schedule, such as weekly or monthly, then you can set this by logging into your Stripe account and modifying your payout settings. To learn more, please read Connecting a bank account for online payments.

How do I create an event on Corsizio to accept registrations?

You create an event using our 5-step event creation process, where each step allows you to fill out all of the information that would be pertinent to your event, including title, location address, instructor name(s), description, etc. To learn more, please read our help doc How to Create an Event.

How do people register for my events on Corsizio?

After you publish your event, meaning that you made the event page go live and be available publicly, you would send your audience a link to your event portal site, or event page, or registration form for the event directly in the manner of your choosing. Your customers would then fill out Corsizio's 1-step registration form, which you configured to collect any information that you need from your attendees, to register for your event. Your attendees do not create their own accounts with Corsizio. By filling out a registration form, they are registering for that event alone and nothing else. To learn more, please explore our help doc collection Accepting Registrations.

What can I do with my event registrations?

You have many options in how you create, modify, or handle your event registrations, as follows:

• You can create custom form fields to collect specific information on registration forms.
• You can include terms, waivers, and policies on registration forms.
• You can manually add registrations to your events.
• You can edit registration information.
• You can transfer a registration from one event to another.
• You can add or remove registrations on a waiting list.
• You can limit available spots for registrations.
• You can restrict registrations to private access.
• You can erase personal data from registrations.
• You can cancel a registration.
• You can refund a registration.
• You can export registration data out of Corsizio.

How can attendees pay for my events when they register?

If you are accepting online payments, then your attendees can pay using a credit or debit card when they are registering to your event(s) online using Corsizio. If you are accepting offline payments, then your attendees can pay you in any method that you are open to accepting, and you can record the payments manually as needed. To learn more, please read Payment Types for Events.

What if I no longer want or need my Corsizio account?

A Corsizio account is free to have, even if you don't use it regularly. However, if you find that Corsizio is not the right service for your needs or you no longer need the account for your events, then we encourage you to delete your account.

What if I have other questions or need help getting started?

Please explore all of the other help docs on the many topics on our help documentation site and learn how to optimize your use of the many features within Corsizio. We are also here to answer any other questions you may have. Learn how to get help and support.