Common introductory FAQs

In this help doc, you will find some quick answers to some of the most common questions that arise when you are evaluating and comparing different event registration software services or are testing Corsizio for your event needs.

How do I get a demo of Corsizio?

Corsizio is a low-cost self-serve platform that facilitates online registrations and payments for group events. This means that anyone who chooses to use Corsizio must feel comfortable using web-based services and be responsible for exploring and learning its features at their own time and pace.

There are no demos, no training sessions, and no phone support on Corsizio. Instead, we offer the following as part of Corsizio's self-serve approach:

• First, each new Corsizio account contains sample data to illustrate how event and registration data could look like and to provide users with the ability to practice using Corsizio with the sample data.
• Second, we provide explanatory notes and help links throughout the platform to help you understand the various features you interact with on the spot.
• Third, we offer an extensive help docs site that explains and illustrates with screenshots the different features that our service provides and how to use them. The help site is easy to search by keyword and is always available to you.
• Fourth, we offer an AI Assistant through our in-app help widget (bottom-right corner) to help you get instant answers to any of your questions at any time.

To get started or to try Corsizio and see if it is suitable for your needs, it is as easy as creating your own account and exploring the sample event and attendee data that we provide there for you. There is no cost or commitment to having an account, and you can delete it fully at any time, and we encourage you to do so, please, if Corsizio is not a suitable solution for your needs.

Is there a contract or terms to sign in order to use Corsizio?

Corsizio features a pay-per-use pricing model and there are no contracts to sign and no monthly or yearly plans or commitments. You can use Corsizio anytime you like, as much or as little as you need. When you sign up to use Corsizio, you must agree to our Terms of Use and Privacy Statement.

How does the pay-per-use pricing model work?

Our pay-per-use pricing model is divided into two areas: registrations and online payments.

Registrations: Any registrations you process on Corsizio are all subject to the pay-per-use rate. See the rates for the different currencies supported. You need to enable billing by putting a payment card on file in order to receive registrations beyond the low-volume limit. Your payment card will automatically be charged at the end of the billing month's cycle for all registrations processed in that given month. If your total new registrations for a given month were below the low-volume usage, we will waive the charge for that month. To learn more, please read the help doc: Registration Usage Billing.

Online Payments: When you choose to accept online payments from attendees for your events, these payments are subject to Corsizio's flat service fee and Stripe's standard card payment fees. See the rates for the different countries and currencies supported. These fees are not billed or invoiced in any way, as Stripe automatically deducts them during the payment transaction processing. To learn more, please read the help doc: Online Payment Service Fees.

In what countries can I use Corsizio?

While your attendees can come from anywhere in the world to register for your events, at this time we are only able to provide accounts and support for businesses that are based in one of the following continents or countries. This includes countries in North America, the United Kingdom, Australia, New Zealand, Singapore, and most countries in the European Union.

Can I get invoiced or not pay using a card for usage billing?

No. All usage billing for registrations is automated through credit or debit card payments only. As part of Corsizio's optimized self-serve approach for its customers, we also operate in a lean and efficient manner internally, where we do not have a sales team or an accounting department to create or send out invoices. To learn more, please read our help doc Usage Billing.

If your organization does not have a payment card that can be used to pay for such services, some of our users put a personal payment card on file and then submit their statements to their company's accounting department to expense the cost and get reimbursed back accordingly.

What payment processor can I use to accept online payments?

When you accept online payments for your events, Corsizio facilitates the payment processing via Stripe to your bank account. In an effort to keep our service as simple, effective, and efficient as possible for everyone, Corsizio does not use other payment processors, aside from Stripe to process credit and debit card payments. To learn more, please read our help doc Accepting Online Payments.

What do my attendees/customers see on their bank statements?

The "statement descriptor" label would be whatever you configure in Stripe, as it must be a custom descriptor for your payment transaction processing, and it must have the name of your business or organization. Nothing will say Stripe or Corsizio on your customer bank statements.

How do I track any payments I receive?

Whenever you receive registrations or payments for registrations, all this data is provided for you in several areas of your Corsizio account in real time. You can also configure the events you create on Corsizio to send email notifications of new registrations and payments received to yourself or any of the account users or instructors that you add to the account.

To track your payments specifically and in more detail, you need to log in to your Stripe account, where you can view and track all payments processed, payouts deposited, and payouts that will be deposited on their dashboard and in their reports section. To learn more, please read our help doc Financial reconciliation reports on Stripe.

Can I control when I get my payouts?

Yes, Stripe allows you to configure when you would like to be paid. Normally, your funds will be deposited directly into your bank account on a quick 2 to 7-day rolling basis, depending on your supported country. If you prefer to receive your payouts on a different payout schedule, such as weekly or monthly, then you can set this by logging in to your Stripe account and modifying your payout settings. To learn more, please read Connecting a bank account for online payments.

How do I create an event on Corsizio to accept registrations?

You create an event using our 5-step event creation process, where each step allows you to fill out all of the information pertinent to your event, including title, location address, instructor name(s), description, etc. To learn more, please read our help doc How to Create an Event.

Are there any limits on the number of events or registrations I can have?

Event limits: You can create as many events as you need on Corsizio, for which you can accept registrations. Events can be up to 365 days (1 year) in duration. We do encourage you to be mindful of the amount of data that you have in your account and delete any old events with their data when they are no longer needed.

Registration limits: A single event can accept a maximum of 1000 registrations at most, regardless of each registration's status in the system. In addition, please refer to the Usage Billing help doc to understand how our registration pay-per-use pricing works.

How do people register for my events on Corsizio?

As an instructor or event manager, you simply create an account with Corsizio and set up your event registration page. After you publish your event, meaning that you made the event page go live and be publicly available online, you would send your audience a link to your event portal site or the event page or registration form for the event directly in the manner of your choosing. Your customers would then fill out Corsizio's one-step registration form for your event. Your attendees do not create their own accounts with Corsizio. By filling out a registration form, they are registering for that event alone and nothing else. To learn more, please explore our help doc collection: Accepting Registrations.

What can I do with my event registrations?

You have many options in how you create, modify, or handle your event registrations, as follows:

• You can create custom form fields to collect additional information on registration forms.
• You can include terms, waivers, and policies on registration forms.
• You can manually add registrations to your events.
• You can edit registration information.
• You can transfer a registration from one event to another.
• You can manage registrations on a waiting list.
• You can limit available spots for registrations.
• You can restrict registrations to limited access.
• You can erase personal data from registrations.
• You can cancel a registration.
• You can refund a registration.
• You can export registration data out of Corsizio.

How can attendees pay for my events when they register?

If you accept online payments, your attendees can pay using a credit or debit card when they are registering for your event(s) online using Corsizio. If you are accepting offline payments, then your attendees can pay you in any method you choose or may accept outside of Corsizio, and you can record the payments manually in Corsizio, as needed. To learn more, please read Payment Types for Events.

Can I have other users or team members manage data in my account?

Yes. You can invite other users to have access to your account. Users added can be given one of the following roles: admin, editor, facilitator, or viewer. User logins to access an account cannot be shared by multiple people, as per our Terms of Use, for account security and accountability.

What if I no longer want or need my Corsizio account?

If you find that Corsizio is not the right service for your needs or you no longer need the account for your events, then we encourage you to delete your account. Furthermore, accounts that have been abandoned for over a year will be completely deleted, along with their data, from our system for data privacy compliance.

What if I have other questions or need help getting started?

Corsizio is a self-serve platform. Therefore, simply use the in-app help widget (bottom-right corner) that provides you with instant answers and access to our help documentation site to learn what Corsizio offers and how to use its features and functionality. For any other assistance, please learn how to get help and support here.